Frequently Asked Questions

Click on the category to browse FAQs.

About Nochex (5)

Key information for anyone looking to set up a Nochex account

Account Types (2)

Nochex offer several different accounts to suit your business needs.

Adding Nochex to my Safe Senders List (5)

Sometimes our emails can inadvertently end up in your spam folder . These easy-to-follow step by step guides explain how to add our domain to your safe senders list so there is no risk of important Nochex emails going unnoticed.

APC (3)

Automatic Payment Confirmation allows you to integrate your Nochex payments with your website's back-end operations, so you get immediate confirmation and authentication of the Nochex payments you receive.

Callback (1)

Callback allows you to integrate your Nochex payments with your website's back-end operations, so you get immediate confirmation and authentication of the Nochex payments you receive.

Cancelling a payment (1)

Nochex transactions are completed instantly and cannot be cancelled.

Card Details (9)

With a Nochex account you are required to register your card and bank details when you set up your account.

Changing my email address (1)

It is important to keep NOCHEX up to date with any email address changes so that we are always able to contact you when necessary.

Chargebacks (2)

A chargeback can arise when a cardholder (your customer) disputes a payment made on their credit or debit card and initiates a refund from their card issuer.