Nochex Support

Click on the category to browse FAQs.

About Nochex (5)

Key information for anyone looking to set up a Nochex account

Do I need to get an SSL certificate?
How can I accept Nochex payments on my site?
How to complain


Account Types (2)

Nochex offer several different accounts to suit your business needs.

How do I apply for a Merchant Account?
What different accounts are available?


Adding Nochex to my Safe Senders List (5)

Sometimes our emails can inadvertently end up in your spam folder . These easy-to-follow step by step guides explain how to add our domain to your safe senders list so there is no risk of important Nochex emails going unnoticed.

AOL
Gmail
iCloud


APC (2)

Automatic Payment Confirmation allows you to integrate your Nochex payments with your website's back-end operations, so you get immediate confirmation and authentication of the Nochex payments you receive.

APC Troubleshooting
Automatic Payment Confirmation (APC)


Callback (2)

Callback allows you to integrate your Nochex payments with your website's back-end operations, so you get immediate confirmation and authentication of the Nochex payments you receive.

Callback
Callback Troubleshooting


Cancelling a payment (1)

Nochex transactions are completed instantly and cannot be cancelled.

Can I cancel a payment?


Card Details (9)

With a Nochex account you are required to register your card and bank details when you set up your account.

Billing Address (Usually the address where your card statements are sent)
Can I register my bank account with multiple Nochex accounts?
Can I register my credit or debit card details with multiple Nochex accounts?


Changing my email address (1)

It is important to keep NOCHEX up to date with any email address changes so that we are always able to contact you when necessary.

How do I change my email address?


Chargebacks (2)

A chargeback can arise when a cardholder (your customer) disputes a payment made on their credit or debit card and initiates a refund from their card issuer.

Chargeback FAQ's
Chargeback Guide


Charges (2)

Nochex has a simple easy to understand pricing system.

Do you charge VAT on transactions?
What are the charges?


Desktop (1)

Desktop Related Topics


Desktop Icon


Downloads (3)

All relevant documentation and modules to help integrate Nochex into your website.

Integration Guides
MultiSeller Modules and Integration Guides
Other Documentation


Integration (27)

Latest Queries on integrating Nochex with your website

Can I make the description on my payment page look better structured?
Delivery Address is missing?
Do you recommend a shopping cart that I can use with Nochex?


Login (2)

Login to our control panel to perform account changes.

Why aren't my login details working?
Why do I need to enter the last 4 digits of my card number?


Logos and banners (2)

Build trust in your website using the Nochex branding and logos for our accepted payment methods.

How do I add a Nochex logo or payment link to my website?
How do I add Nochex Logos and Banners to my website?


Partners (7)

Partner Systems Related Topics

Partner System: Adding Bank Details
Partner System: Changing Your Personal Information
Partner System: Checking Referrals


Password (3)

Password related queries.

How do I change my password?
How do I ensure my password is secure?
How do I recover a forgotten password?


Recurring Payments (4)

Information relating to recurring payments, and how to integrate with your website

Is it possible to test recurring payments?
Recurring Payment Buttons
Recurring Payment Forms


Refunds (4)

Information about Refunds.

Are there any charges for processing a refund?
How do I make a refund?
Partial Refunds


Requesting Money (3)

Information relating to Requesting Money

Can I cancel a request for a payment?
Can I send a money request to a customer who is not registered with Nochex?
How do I request money?


Security (11)

Security Related Topics

3D-Secure Status
How do I spot card fraud and what should I do?
How do Nochex prevent the fraudulent use of my card details?


Seller Tools (3)

Information relating to Seller Tools

Instantly accept UK Credit and Debit card payments - no customer sign up required!
Nochex Secure Payment Pages
Payment notification emails not being received


Shopper Support (1)

If you've used Nochex to pay for goods or service, here's where you'll find information to help with any questions.

Shopper Support.


Shopping Carts (53)

Shopping Carts that are compatible with Nochex.

Abantecart
Actinic
Arastta


Using the control panel and other (10)

Using the control panel can be confusing. Luckily Nochex is here to help.

Can I download my transaction history?
Customised Payment Pages - Seamless Experience
Does money in my Nochex account earn interest?


Verified by Visa and Mastercard 3D Secure Scheme (9)

Verified by Visa and Mastercard 3D Secure Scheme

Are there any limitations of 3D Secure?
Can I opt out of 3D Secure checks?
How does 3D Secure work with Nochex?


Withdrawing Money (8)

Information related to Withdrawing Money

Can I withdraw money to my credit card?
Funds instantly available to withdraw
How do I withdraw money from my Nochex account?