Nochex Knowledgebase

Looking for information about your recent payment, your Nochex account, or integrating Nochex with your website.

• About Nochex (5)

  Key information for anyone looking to set up a Nochex account

  Do I need to get an SSL certificate?

  How can I accept Nochex payments on my site?

  How to complain

• Account Types (4)

  Nochex offer several different accounts to suit your business needs.

  How do I apply for a Merchant Account?

  How much will it cost to accept payments using Nochex?

  What different accounts are available?

• Adding Nochex to my Safe Senders List (5)

  Sometimes our emails can inadvertently end up in your spam folder . These easy-to-follow step by step guides explain how to add our domain to your safe senders list so there is no risk of important Nochex emails going unnoticed.

  AOL

  Gmail

  iCloud

• APC (2)

  Automatic Payment Confirmation allows you to integrate your Nochex payments with your website's back-end operations, so you get immediate confirmation and authentication of the Nochex payments you receive.

  APC Troubleshooting

  Automatic Payment Confirmation (APC)

• Callback (2)

  Callback allows you to integrate your Nochex payments with your website's back-end operations, so you get immediate confirmation and authentication of the Nochex payments you receive.

  Callback

  Callback Troubleshooting

• Cancelling a payment (1)

  Nochex transactions are completed instantly and cannot be cancelled.

  Can I cancel a payment?

• Card Details (9)

  With a Nochex account you are required to register your card and bank details when you set up your account.

  Billing Address (Usually the address where your card statements are sent)

  Can I register my bank account with multiple Nochex accounts?

  Can I register my credit or debit card details with multiple Nochex accounts?

• Changing my email address (1)

  It is important to keep NOCHEX up to date with any email address changes so that we are always able to contact you when necessary.

  How do I change my email address?

• Chargebacks (2)

  A chargeback can arise when a cardholder (your customer) disputes a payment made on their credit or debit card and initiates a refund from their card issuer.

  Chargeback FAQ's

  Chargeback Guide

• Charges (2)

  Nochex has a simple easy to understand pricing system.

  Do you charge VAT on transactions?

  What are the charges?

• Downloads (2)

  All relevant documentation and modules to help integrate Nochex into your website.

  Integration Guides

  Other Documentation

• Integration (21)

  Latest Queries on integrating Nochex with your website

  Can I make the description on my payment page look better structured?

  Do you recommend a shopping cart that I can use with Nochex?

  Does Nochex integrate with my Shopping Cart?

• Login (2)

  Login to our control panel to perform account changes.

  Why aren't my login details working?

  Why do I need to enter the last 4 digits of my card number?

• Logos and banners (2)

  Build trust in your website using the Nochex branding and logos for our accepted payment methods.

  How do I add a Nochex logo or payment link to my website?

  How do I add Nochex Logos and Banners to my website?

• Partners (7)

  Partner Systems Related Topics

  Partner System: Adding Bank Details

  Partner System: Changing Your Personal Information

  Partner System: Checking Referrals

• Password (3)

  Password related queries.

  How do I change my password?

  How do I ensure my password is secure?

  How do I recover a forgotten password?

• Recurring Payments (5)

  Information relating to recurring payments, and how to integrate with your website

  Is it possible to test recurring payments?

  Recurring Payment Buttons

  Recurring Payment Forms

• Refunds (4)

  Information about Refunds.

  Are there any charges for processing a refund?

  How do I make a refund?

  Partial Refunds

• Requesting Money (3)

  Information relating to Requesting Money

  Can I cancel a request for a payment?

  Can I send a money request to a customer who is not registered with Nochex?

  How do I request money?

• Security (12)

  Security Related Topics

  3D-Secure Status

  How do I spot card fraud and what should I do?

  How do Nochex prevent the fraudulent use of my card details?

• Seller Tools (3)

  Information relating to Seller Tools

  Instantly accept UK Credit and Debit card payments - no customer sign up required!

  Nochex Secure Payment Pages

  Payment notification emails not being received

• Shoppers (1)

  You bought something using Nochex to make the payment and now you have a question.
  
  Use our knowledgebase to find the information you need.
  
  If you still can't find the right answer, send us a ticket and we will do our best to help you.
  
  Open a ticket here https://support.nochex.com/open.php?topicId=10

  Shopper Support.

• Shopping Carts (51)

  Shopping Carts that are compatible with Nochex.

  Abantecart

  ClickCartPro

  CoreCommerce

• Using the control panel and other (14)

  Using the control panel can be confusing. Luckily Nochex is here to help.

  Can I download my transaction history?

  Customised Payment Pages - Seamless Experience

  Delivery Address is missing?

• Verified by Visa and Mastercard 3D Secure Scheme (9)

  Verified by Visa and Mastercard 3D Secure Scheme

  Are there any limitations of 3D Secure?

  Can I opt out of 3D Secure checks?

  How does 3D Secure work with Nochex?

• Withdrawing Money (8)

  Information related to Withdrawing Money

  Can I withdraw money to my credit card?

  Funds instantly available to withdraw

  How do I withdraw money from my Nochex account?