How to complain

We are committed to providing high-quality services to all our consumers. If something goes wrong or you are dissatisfied with our service, we want to know about it so we can put it right.

You can make a complaint by contacting us using the following methods:

Email: complaints@noxhex.com

Post: Nochex Ltd, Customer Services, Richmond House, Lawnswood Business Park, Redvers Close, Leeds, LS16 6QY

Phone: 0113 819 7211

We will usually respond to your complaint in writing within 14 days, telling you whether your complaint has been successful and inform you of the resolution or if it is not upheld we will inform you of the reason why.

In exceptional situations, if we are unable to conclude the complaint in 14 days we will write to you to let you know the reason why and indicate when you will expect to receive a resolution.

In all cases you will receive a reply within 30 working days after receipt of the complaint.

If you do not agree with our response and you wish to pursue the matter with our regulator, the Financial Ombudsman Service (FOS) may be able to help you.

The FOS is a free, independent service for settling disputes between financial services firms and their customers. It is important you contact the FOS within six months of receiving a final response from us to your initial complaint, or the FOS may not be able to deal with your complaint.