Frequently Asked Question

Incident Response Plan

12.10.1 An incident response plan exists and is ready to be activated in the event of a suspected or confirmed security incident.

An incident response plan is a simple, written guide that tells you what to do if your business faces a security problem or incident. It outlines clear steps and responsibilities to help you quickly address and recover from issues, protecting your customer data, minimizing any disruptions to your business operations, and knowing who to contact.

As part of your incident response plan or initial identification you should include your payment provider, Nochex who can help assist you with the incident or security problem in the first instance;

Contact Details; 0113 819 7217esupport@nochex.com 

Additionally, you can raise your incident here: https://support.nochex.com/open.php?topicId=20

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